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Terms and Conditions

Terms and Conditions

Last Updated: December 2025

Last Updated: December 2025

Last Updated: December 2025

1. Parties and Background

1.1 Parties
These Terms and Conditions ("Terms") are between:

  • Buyience Limited, a company incorporated in England and Wales (Company Number: [To be inserted]), with registered office at [Address to be inserted] ("Provider", "we", "us", "our"); and

  • The Customer, being the company or individual who registers for and uses the Buyience Platform and Services ("Customer", "you", "your").


1.2 Background

The Provider operates the Buyience B2B commerce platform, including Nova Core and the B2B AI Quote Engine plugin, and provides related support services. The Customer wishes to access and use the Platform and Services on the terms set out in this Agreement.

1.1 Parties
These Terms and Conditions ("Terms") are between:

  • Buyience Limited, a company incorporated in England and Wales (Company Number: [To be inserted]), with registered office at [Address to be inserted] ("Provider", "we", "us", "our"); and

  • The Customer, being the company or individual who registers for and uses the Buyience Platform and Services ("Customer", "you", "your").


1.2 Background

The Provider operates the Buyience B2B commerce platform, including Nova Core and the B2B AI Quote Engine plugin, and provides related support services. The Customer wishes to access and use the Platform and Services on the terms set out in this Agreement.

2. Definitions and Interpretation

2.1 Definitions

In these Terms:

"Affiliate" means an entity that Controls, is Controlled by, or is under common Control with the relevant entity.

"Agreement" means these Terms and Conditions (including all Schedules) and any amendments made in accordance with Clause 21.

"Business Day" means any weekday other than a bank or public holiday in England and Wales.

"Business Hours" means between 09:00 and 17:30 GMT/BST on a Business Day.

"Charges" means the fees payable by the Customer for the Platform and Services as set out in the pricing schedule or as otherwise agreed in writing.

"Confidential Information" means information designated as confidential or that reasonably should be considered confidential, including Customer Materials, business information, technical data, and trade secrets.

"Control" means the legal power to control (directly or indirectly) the management of an entity (and "Controlled" shall be construed accordingly).

"Customer Materials" means all data, content, files, and materials uploaded to, stored on, processed using, or transmitted via the Platform by or on behalf of the Customer, including:

  • Product catalogs and information

  • Customer and supplier data

  • Quote requests and responses

  • Order and transaction data

  • Any other business data input by the Customer


"Defect" means a defect, error, or bug having a material adverse effect on the appearance, operation, or functionality of the Platform, excluding defects caused by:

  • Customer acts or omissions

  • Incompatibility with non-specified systems

  • Customer's internet connection or hardware

  • Unauthorized modifications


"Documentation" means the user guides, manuals, and technical documentation provided by the Provider for the Platform.

"Effective Date" means the date when the Customer accepts these Terms by creating an account or first accessing the Platform.

"Force Majeure Event" means an event outside the reasonable control of a party, including internet failures, cyber attacks, power failures, industrial disputes affecting third parties, changes in law, disasters, explosions, fires, floods, riots, terrorist attacks, pandemics, and wars.

"Intellectual Property Rights" means all intellectual property rights worldwide, whether registered or unregistered, including copyrights, database rights, trademarks, patents, trade secrets, know-how, and design rights.

"Personal Data" has the meaning given in the UK General Data Protection Regulation and Data Protection Act 2018.

"Platform" means the Buyience B2B commerce platform software, including Nova Core and all associated modules (AI Quote Engine, Digital Sales Room, B2B Storefront, Order Management, Inventory Management, Supplier Management, etc.), made available as a service via the internet.

"Plugin" means the B2B AI Quote Engine WordPress plugin and any other plugins developed by the Provider.

"Services" means all services provided by the Provider, including platform access, support services, updates, and maintenance.

"Subscription Period" means the initial subscription term or any renewal period.

"Support Services" means technical support and maintenance services as described in Schedule 1.

"Term" means the duration of this Agreement from the Effective Date until termination.

"Updates" means new versions, updates, bug fixes, patches, and enhancements to the Platform.

2.2 References to statutes include amendments, re-enactments, and subordinate legislation.

2.3 Clause headings do not affect interpretation.

3. Term and Subscription

3.1 This Agreement commences on the Effective Date and continues for the initial Subscription Period, then automatically renews for successive periods of the same duration unless terminated in accordance with Clause 16.

3.2 Subscription periods are typically monthly or annually as selected by the Customer during registration.

3.1 This Agreement commences on the Effective Date and continues for the initial Subscription Period, then automatically renews for successive periods of the same duration unless terminated in accordance with Clause 16.

3.2 Subscription periods are typically monthly or annually as selected by the Customer during registration.

4. Platform Access and License

4.1 Subject to these Terms and payment of Charges, the Provider grants the Customer a non-exclusive, non-transferable, revocable license to:

  • Access and use the Platform via standard web browsers

  • Use the Documentation

  • Allow authorized users within the Customer's organization to access and use the Platform


4.2 This license is limited to the number of users and usage levels specified in the Customer's subscription plan.

4.3 The Customer shall:

  • Comply with all terms of the Acceptable Use Policy (Schedule 2)

  • Ensure all users comply with these Terms

  • Maintain the security and confidentiality of login credentials

  • Immediately notify the Provider of any unauthorized access

  • Only use the Platform for lawful business purposes


4.4 The Customer must not:

  • Sub-license, resell, or redistribute access to the Platform

  • Copy, modify, adapt, or create derivative works from the Platform

  • Reverse engineer, decompile, or disassemble the Platform

  • Remove or alter proprietary notices

  • Use the Platform to build a competing product or service

  • Access the Platform to benchmark against competing products

  • Overload, impair, or damage the Platform infrastructure

  • Transmit viruses, malware, or harmful code


4.5 The Customer has no right to access the Platform's source code.

4.6 All Intellectual Property Rights in the Platform remain the exclusive property of the Provider.

4.1 Subject to these Terms and payment of Charges, the Provider grants the Customer a non-exclusive, non-transferable, revocable license to:

  • Access and use the Platform via standard web browsers

  • Use the Documentation

  • Allow authorized users within the Customer's organization to access and use the Platform


4.2 This license is limited to the number of users and usage levels specified in the Customer's subscription plan.

4.3 The Customer shall:

  • Comply with all terms of the Acceptable Use Policy (Schedule 2)

  • Ensure all users comply with these Terms

  • Maintain the security and confidentiality of login credentials

  • Immediately notify the Provider of any unauthorized access

  • Only use the Platform for lawful business purposes


4.4 The Customer must not:

  • Sub-license, resell, or redistribute access to the Platform

  • Copy, modify, adapt, or create derivative works from the Platform

  • Reverse engineer, decompile, or disassemble the Platform

  • Remove or alter proprietary notices

  • Use the Platform to build a competing product or service

  • Access the Platform to benchmark against competing products

  • Overload, impair, or damage the Platform infrastructure

  • Transmit viruses, malware, or harmful code


4.5 The Customer has no right to access the Platform's source code.

4.6 All Intellectual Property Rights in the Platform remain the exclusive property of the Provider.

5. Account Registration and Security

5.1 To access the Platform, the Customer must register an account and provide accurate, complete information.

5.2 The Customer must:

  • Keep all account credentials secure and confidential

  • Use strong passwords and enable two-factor authentication where available

  • Notify the Provider immediately of any suspected security breach

  • Accept responsibility for all activities under their account


5.3 The Provider may suspend accounts that show signs of suspicious activity or security compromise.

5.1 To access the Platform, the Customer must register an account and provide accurate, complete information.

5.2 The Customer must:

  • Keep all account credentials secure and confidential

  • Use strong passwords and enable two-factor authentication where available

  • Notify the Provider immediately of any suspected security breach

  • Accept responsibility for all activities under their account


5.3 The Provider may suspend accounts that show signs of suspicious activity or security compromise.

6. Customer Materials

6.1 The Customer grants the Provider a non-exclusive license to store, copy, transmit, display, and process Customer Materials solely for:

  • Operating the Platform

  • Providing the Services

  • Maintaining backups

  • Fulfilling obligations under this Agreement


6.2 All Intellectual Property Rights in Customer Materials remain the property of the Customer.

6.3 The Customer warrants that:

  • They have the right to upload and use all Customer Materials

  • Customer Materials do not infringe third-party rights

  • Customer Materials comply with applicable laws

  • They have obtained necessary consents for processing Personal Data within Customer Materials


6.4 The Provider may remove or suspend access to Customer Materials if they:

  • Violate the Acceptable Use Policy

  • Infringe third-party rights

  • Violate applicable laws

  • Pose a security risk


6.5 The Provider is not responsible for Customer Materials and does not endorse any views expressed therein.

6.1 The Customer grants the Provider a non-exclusive license to store, copy, transmit, display, and process Customer Materials solely for:

  • Operating the Platform

  • Providing the Services

  • Maintaining backups

  • Fulfilling obligations under this Agreement


6.2 All Intellectual Property Rights in Customer Materials remain the property of the Customer.

6.3 The Customer warrants that:

  • They have the right to upload and use all Customer Materials

  • Customer Materials do not infringe third-party rights

  • Customer Materials comply with applicable laws

  • They have obtained necessary consents for processing Personal Data within Customer Materials


6.4 The Provider may remove or suspend access to Customer Materials if they:

  • Violate the Acceptable Use Policy

  • Infringe third-party rights

  • Violate applicable laws

  • Pose a security risk


6.5 The Provider is not responsible for Customer Materials and does not endorse any views expressed therein.

7. Support Services and Updates

7.1 The Provider will provide Support Services during the Term as described in Schedule 1.

7.2 Support Services include:

  • Email and helpdesk support during Business Hours

  • Technical assistance with Platform usage

  • Bug fixes and error resolution

  • Platform updates and enhancements


7.3 The Provider may apply Updates to the Platform at its discretion. Updates may alter the appearance or functionality but will not materially diminish core functionality.

7.4 The Provider will provide reasonable notice of significant Updates that affect functionality.

7.1 The Provider will provide Support Services during the Term as described in Schedule 1.

7.2 Support Services include:

  • Email and helpdesk support during Business Hours

  • Technical assistance with Platform usage

  • Bug fixes and error resolution

  • Platform updates and enhancements


7.3 The Provider may apply Updates to the Platform at its discretion. Updates may alter the appearance or functionality but will not materially diminish core functionality.

7.4 The Provider will provide reasonable notice of significant Updates that affect functionality.

8. Fees and Payment

8.1 The Customer shall pay the Charges as specified in the pricing schedule on the Provider's website or as otherwise agreed in writing.

8.2 Charges are payable:

  • In advance for subscription fees

  • Monthly or annually as per the selected plan

  • Within 14 days of invoice date for additional services


8.3 All Charges are exclusive of VAT and other applicable taxes, which shall be added to invoices.

8.4 Payment methods include:

  • Credit or debit card

  • Bank transfer

  • Direct debit (where available)

  • Other methods as agreed


8.5 The Provider may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, calculated daily.

8.6 The Provider may increase Charges upon 60 days' written notice, effective from the next renewal date.

8.7 If payment is overdue by more than 30 days, the Provider may suspend access to the Platform until payment is received.

8.1 The Customer shall pay the Charges as specified in the pricing schedule on the Provider's website or as otherwise agreed in writing.

8.2 Charges are payable:

  • In advance for subscription fees

  • Monthly or annually as per the selected plan

  • Within 14 days of invoice date for additional services


8.3 All Charges are exclusive of VAT and other applicable taxes, which shall be added to invoices.

8.4 Payment methods include:

  • Credit or debit card

  • Bank transfer

  • Direct debit (where available)

  • Other methods as agreed


8.5 The Provider may charge interest on overdue amounts at 4% per annum above the Bank of England base rate, calculated daily.

8.6 The Provider may increase Charges upon 60 days' written notice, effective from the next renewal date.

8.7 If payment is overdue by more than 30 days, the Provider may suspend access to the Platform until payment is received.

9. Free Trial

9.1 The Provider may offer a free trial period (typically 14-30 days) for new customers.

9.2 During the trial period:

  • The Customer has full access to the Platform (subject to any specified limitations)

  • No payment is required

  • Either party may terminate without liability


9.3 At the end of the trial, unless the Customer cancels, the subscription will automatically commence, and Charges will apply.

9.1 The Provider may offer a free trial period (typically 14-30 days) for new customers.

9.2 During the trial period:

  • The Customer has full access to the Platform (subject to any specified limitations)

  • No payment is required

  • Either party may terminate without liability


9.3 At the end of the trial, unless the Customer cancels, the subscription will automatically commence, and Charges will apply.

10. Platform Availability and Performance

10.1 The Provider will use commercially reasonable efforts to ensure the Platform is available 99.5% of the time per calendar month.

10.2 Excluded from availability calculations:

  • Scheduled maintenance (with advance notice)

  • Force Majeure Events

  • Customer's internet connection or equipment issues

  • Third-party service failures

  • Issues caused by Customer actions


10.3 The Provider may schedule maintenance during low-usage periods with reasonable notice.

10.4 Emergency maintenance may be performed without notice when necessary for security or functionality.

10.1 The Provider will use commercially reasonable efforts to ensure the Platform is available 99.5% of the time per calendar month.

10.2 Excluded from availability calculations:

  • Scheduled maintenance (with advance notice)

  • Force Majeure Events

  • Customer's internet connection or equipment issues

  • Third-party service failures

  • Issues caused by Customer actions


10.3 The Provider may schedule maintenance during low-usage periods with reasonable notice.

10.4 Emergency maintenance may be performed without notice when necessary for security or functionality.

11. Data Protection and Privacy

11.1 Both parties shall comply with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

11.2 The Provider's processing of Personal Data is governed by our Privacy Policy.

11.3 For Customer Materials containing Personal Data:

  • The Customer is the data controller

  • The Provider is the data processor

  • The Provider shall process data only on Customer instructions

  • The Provider shall implement appropriate security measures


11.4 The Provider shall:

  • Notify the Customer of any data breaches without undue delay

  • Assist the Customer with data subject rights requests

  • Delete or return data upon termination as instructed

  • Maintain appropriate technical and organizational measures


11.5 The Customer warrants that they have obtained all necessary consents and have the legal right to provide Personal Data to the Provider.

11.1 Both parties shall comply with applicable data protection laws, including UK GDPR and the Data Protection Act 2018.

11.2 The Provider's processing of Personal Data is governed by our Privacy Policy.

11.3 For Customer Materials containing Personal Data:

  • The Customer is the data controller

  • The Provider is the data processor

  • The Provider shall process data only on Customer instructions

  • The Provider shall implement appropriate security measures


11.4 The Provider shall:

  • Notify the Customer of any data breaches without undue delay

  • Assist the Customer with data subject rights requests

  • Delete or return data upon termination as instructed

  • Maintain appropriate technical and organizational measures


11.5 The Customer warrants that they have obtained all necessary consents and have the legal right to provide Personal Data to the Provider.

12. Warranties

12.1 Customer Warranties
The Customer warrants that:

  • They have the authority to enter into this Agreement

  • They will use the Platform in compliance with applicable laws

  • Customer Materials will not infringe third-party rights

  • All information provided is accurate and complete


12.2 Provider Warranties

The Provider warrants that:

  • It has the authority to enter into this Agreement

  • It will perform Services with reasonable care and skill

  • The Platform will operate substantially in accordance with Documentation

  • The Platform will not infringe third-party Intellectual Property Rights


12.3 Warranty Limitations

The Provider acknowledges that:

  • Complex software may contain errors and bugs

  • The Platform may not be compatible with all systems

  • The Provider does not provide legal, tax, or financial advice

  • Results and outcomes from Platform use may vary


12.4 Except as expressly stated in these Terms, all warranties, representations, and conditions are excluded to the maximum extent permitted by law.



12.1 Customer Warranties
The Customer warrants that:

  • They have the authority to enter into this Agreement

  • They will use the Platform in compliance with applicable laws

  • Customer Materials will not infringe third-party rights

  • All information provided is accurate and complete


12.2 Provider Warranties

The Provider warrants that:

  • It has the authority to enter into this Agreement

  • It will perform Services with reasonable care and skill

  • The Platform will operate substantially in accordance with Documentation

  • The Platform will not infringe third-party Intellectual Property Rights


12.3 Warranty Limitations

The Provider acknowledges that:

  • Complex software may contain errors and bugs

  • The Platform may not be compatible with all systems

  • The Provider does not provide legal, tax, or financial advice

  • Results and outcomes from Platform use may vary


12.4 Except as expressly stated in these Terms, all warranties, representations, and conditions are excluded to the maximum extent permitted by law.



13. Indemnities

13.1 The Customer shall indemnify the Provider against all liabilities, damages, losses, costs, and expenses arising from:

  • Customer breach of these Terms

  • Customer Materials infringing third-party rights

  • Customer's use of the Platform

  • Customer's violation of applicable laws


13.2 The Provider shall indemnify the Customer against claims that the Platform infringes third-party Intellectual Property Rights, provided:

  • The Customer promptly notifies the Provider of the claim

  • The Provider has sole control of the defense and settlement

  • The Customer provides reasonable assistance


13.3 This indemnity does not apply to infringement arising from:

  • Customer modifications to the Platform

  • Use in combination with non-approved systems

  • Customer Materials

13.1 The Customer shall indemnify the Provider against all liabilities, damages, losses, costs, and expenses arising from:

  • Customer breach of these Terms

  • Customer Materials infringing third-party rights

  • Customer's use of the Platform

  • Customer's violation of applicable laws


13.2 The Provider shall indemnify the Customer against claims that the Platform infringes third-party Intellectual Property Rights, provided:

  • The Customer promptly notifies the Provider of the claim

  • The Provider has sole control of the defense and settlement

  • The Customer provides reasonable assistance


13.3 This indemnity does not apply to infringement arising from:

  • Customer modifications to the Platform

  • Use in combination with non-approved systems

  • Customer Materials

14. Limitations of Liability

Important: This section limits the Provider's liability. Please read carefully.

Important: This section limits the Provider's liability. Please read carefully.

14.1 Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breaches that cannot be limited under applicable law


14.2 Subject to Clause 14.1, the Provider shall not be liable for:

  • Loss of profits, revenue, or anticipated savings

  • Loss of business, contracts, or opportunities

  • Loss or corruption of data or software

  • Loss of or damage to goodwill or reputation

  • Indirect, special, or consequential losses


14.3 Subject to Clauses 14.1 and 14.2:

  • The Provider's total aggregate liability for any event or series of related events shall not exceed the Charges paid by the Customer in the 12 months preceding the event

  • The Provider's total aggregate liability under this Agreement shall not exceed the total Charges paid and payable during the Subscription Period


14.4 The Provider is not liable for losses arising from Force Majeure Events.

14.5 The Provider is not liable for service interruptions caused by:

  • Third-party services or infrastructure

  • Customer's internet connection or equipment

  • Customer breach of these Terms

  • Scheduled maintenance

14.1 Nothing in these Terms limits or excludes liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Breaches that cannot be limited under applicable law


14.2 Subject to Clause 14.1, the Provider shall not be liable for:

  • Loss of profits, revenue, or anticipated savings

  • Loss of business, contracts, or opportunities

  • Loss or corruption of data or software

  • Loss of or damage to goodwill or reputation

  • Indirect, special, or consequential losses


14.3 Subject to Clauses 14.1 and 14.2:

  • The Provider's total aggregate liability for any event or series of related events shall not exceed the Charges paid by the Customer in the 12 months preceding the event

  • The Provider's total aggregate liability under this Agreement shall not exceed the total Charges paid and payable during the Subscription Period


14.4 The Provider is not liable for losses arising from Force Majeure Events.

14.5 The Provider is not liable for service interruptions caused by:

  • Third-party services or infrastructure

  • Customer's internet connection or equipment

  • Customer breach of these Terms

  • Scheduled maintenance

15. Confidentiality

15.1 Each party shall keep confidential and not disclose the other party's Confidential Information except:

  • To employees, officers, agents, or advisors who need to know

  • To the extent required by law or regulation

  • Where information is publicly available (other than through breach)

  • Where information was already in possession without confidentiality obligations


15.2 Each party shall protect Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

15.3 These confidentiality obligations continue for 3 years after termination.

15.1 Each party shall keep confidential and not disclose the other party's Confidential Information except:

  • To employees, officers, agents, or advisors who need to know

  • To the extent required by law or regulation

  • Where information is publicly available (other than through breach)

  • Where information was already in possession without confidentiality obligations


15.2 Each party shall protect Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

15.3 These confidentiality obligations continue for 3 years after termination.

15. Confidentiality

15.1 Each party shall keep confidential and not disclose the other party's Confidential Information except:

  • To employees, officers, agents, or advisors who need to know

  • To the extent required by law or regulation

  • Where information is publicly available (other than through breach)

  • Where information was already in possession without confidentiality obligations


15.2 Each party shall protect Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

15.3 These confidentiality obligations continue for 3 years after termination.

15.1 Each party shall keep confidential and not disclose the other party's Confidential Information except:

  • To employees, officers, agents, or advisors who need to know

  • To the extent required by law or regulation

  • Where information is publicly available (other than through breach)

  • Where information was already in possession without confidentiality obligations


15.2 Each party shall protect Confidential Information using at least the same degree of care used to protect its own confidential information, but no less than reasonable care.

15.3 These confidentiality obligations continue for 3 years after termination.

16. Termination

16.1 Termination for Convenience

Either party may terminate by giving 30 days' written notice at the end of the current Subscription Period.

16.2 Termination for Cause

Either party may terminate immediately by written notice if the other party:

  • Commits a material breach and fails to remedy within 14 days of notice

  • Repeatedly breaches these Terms

  • Becomes insolvent, enters administration, or ceases business


16.3 Immediate Termination by Provider

The Provider may terminate immediately if:

  • Payment is overdue by more than 45 days

  • The Customer violates the Acceptable Use Policy

  • The Platform is used for illegal activities

  • Use poses a security risk to the Provider or other customers


16.4 Inactive Accounts

The Provider may delete free accounts that remain inactive for more than 90 days after providing 14 days' notice.

16.1 Termination for Convenience

Either party may terminate by giving 30 days' written notice at the end of the current Subscription Period.

16.2 Termination for Cause

Either party may terminate immediately by written notice if the other party:

  • Commits a material breach and fails to remedy within 14 days of notice

  • Repeatedly breaches these Terms

  • Becomes insolvent, enters administration, or ceases business


16.3 Immediate Termination by Provider

The Provider may terminate immediately if:

  • Payment is overdue by more than 45 days

  • The Customer violates the Acceptable Use Policy

  • The Platform is used for illegal activities

  • Use poses a security risk to the Provider or other customers


16.4 Inactive Accounts

The Provider may delete free accounts that remain inactive for more than 90 days after providing 14 days' notice.

17. Effects of Termination

17.1 Upon termination:

  • The Customer's access to the Platform ceases immediately

  • The license to use the Platform terminates

  • The Customer shall pay all outstanding Charges

  • Each party shall return or destroy the other's Confidential Information


17.2 Within 30 days of termination, the Customer may request export of Customer Materials in a standard format (CSV, JSON, or similar).

17.3 After 30 days, the Provider may delete all Customer Materials unless legally required to retain them.

17.4 Termination does not affect:

  • Accrued rights and obligations

  • Clauses intended to survive (including Clauses 6, 11, 13, 14, 15, 17, 18, and 21)


17.5 No refunds are provided for prepaid subscription fees unless otherwise agreed or required by law.

17.1 Upon termination:

  • The Customer's access to the Platform ceases immediately

  • The license to use the Platform terminates

  • The Customer shall pay all outstanding Charges

  • Each party shall return or destroy the other's Confidential Information


17.2 Within 30 days of termination, the Customer may request export of Customer Materials in a standard format (CSV, JSON, or similar).

17.3 After 30 days, the Provider may delete all Customer Materials unless legally required to retain them.

17.4 Termination does not affect:

  • Accrued rights and obligations

  • Clauses intended to survive (including Clauses 6, 11, 13, 14, 15, 17, 18, and 21)


17.5 No refunds are provided for prepaid subscription fees unless otherwise agreed or required by law.

18. Intellectual Property

18.1 All Intellectual Property Rights in the Platform, Services, Documentation, and Provider materials are and remain the exclusive property of the Provider or its licensors.

18.2 The Customer acquires no rights except the limited license granted in Clause 4.

18.3 The Customer may provide feedback, suggestions, or ideas about the Platform. The Provider may use such feedback without obligation or compensation.

18.4 "Buyience," the Buyience logo, "Nova Core," and other Provider trademarks are the property of the Provider. The Customer may not use them without written permission.

18.1 All Intellectual Property Rights in the Platform, Services, Documentation, and Provider materials are and remain the exclusive property of the Provider or its licensors.

18.2 The Customer acquires no rights except the limited license granted in Clause 4.

18.3 The Customer may provide feedback, suggestions, or ideas about the Platform. The Provider may use such feedback without obligation or compensation.

18.4 "Buyience," the Buyience logo, "Nova Core," and other Provider trademarks are the property of the Provider. The Customer may not use them without written permission.

19. Force Majeure

19.1 Neither party is liable for failure to perform obligations (other than payment obligations) caused by a Force Majeure Event.

19.2 The affected party shall:

  • Promptly notify the other party

  • Provide details and estimated duration

  • Take reasonable steps to mitigate effects


19.3 If a Force Majeure Event continues for more than 60 days, either party may terminate by written notice.

19.1 Neither party is liable for failure to perform obligations (other than payment obligations) caused by a Force Majeure Event.

19.2 The affected party shall:

  • Promptly notify the other party

  • Provide details and estimated duration

  • Take reasonable steps to mitigate effects


19.3 If a Force Majeure Event continues for more than 60 days, either party may terminate by written notice.

20. General Provisions

20.1 Entire Agreement

These Terms constitute the entire agreement and supersede all prior agreements, representations, and understandings.

20.2 Amendments

These Terms may only be amended by written agreement signed by both parties, except that the Provider may update these Terms with 30 days' notice for non-material changes.

20.3 Waiver

No waiver is effective unless in writing. Waiver of one breach does not waive other breaches.

20.4 Severability

If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary, or deleted if modification is not possible, and the remaining provisions continue in full force.

20.5 Assignment

The Customer may not assign, transfer, or sub-contract rights or obligations without prior written consent. The Provider may assign to an Affiliate or in connection with a merger, acquisition, or asset sale.

20.6 Third-Party Rights

These Terms are for the benefit of the parties only. No third party has rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

20.7 Relationship

Nothing creates a partnership, agency, or employment relationship between the parties.

20.8 Notices

Notices must be in writing and sent to:

  • The Provider at: [Email address to be inserted]

  • The Customer at: the email address registered with their account


Notices are deemed received:

  • If by email: upon transmission (with proof of transmission)

  • If by post: 3 Business Days after posting

  • If by hand: upon delivery


20.9 Governing Law

These Terms are governed by the laws of England and Wales.

20.10 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

20.1 Entire Agreement

These Terms constitute the entire agreement and supersede all prior agreements, representations, and understandings.

20.2 Amendments

These Terms may only be amended by written agreement signed by both parties, except that the Provider may update these Terms with 30 days' notice for non-material changes.

20.3 Waiver

No waiver is effective unless in writing. Waiver of one breach does not waive other breaches.

20.4 Severability

If any provision is held invalid or unenforceable, it shall be modified to the minimum extent necessary, or deleted if modification is not possible, and the remaining provisions continue in full force.

20.5 Assignment

The Customer may not assign, transfer, or sub-contract rights or obligations without prior written consent. The Provider may assign to an Affiliate or in connection with a merger, acquisition, or asset sale.

20.6 Third-Party Rights

These Terms are for the benefit of the parties only. No third party has rights to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

20.7 Relationship

Nothing creates a partnership, agency, or employment relationship between the parties.

20.8 Notices

Notices must be in writing and sent to:

  • The Provider at: [Email address to be inserted]

  • The Customer at: the email address registered with their account


Notices are deemed received:

  • If by email: upon transmission (with proof of transmission)

  • If by post: 3 Business Days after posting

  • If by hand: upon delivery


20.9 Governing Law

These Terms are governed by the laws of England and Wales.

20.10 Jurisdiction

The parties submit to the exclusive jurisdiction of the courts of England and Wales.

21. Acceptance

21.1 By creating an account, accessing the Platform, or using the Services, the Customer agrees to be bound by these Terms.

21.2 If you are accepting these Terms on behalf of a company or organization, you warrant that you have authority to bind that entity.


Contact Information

For questions about these Terms and Conditions:

Buyience Limited
Website:
https://buyience.com

21.1 By creating an account, accessing the Platform, or using the Services, the Customer agrees to be bound by these Terms.

21.2 If you are accepting these Terms on behalf of a company or organization, you warrant that you have authority to bind that entity.


Contact Information

For questions about these Terms and Conditions:

Buyience Limited
Website: https://buyience.com

Schedule 1: Support Services

1. Support Availability

Support Services are available during Business Hours (09:00-17:30 GMT/BST, Monday-Friday, excluding UK bank holidays).

2. Support Channels

  • Email support: support@buyience.com

  • Help desk portal:

  • Live chat (for premium plans)

  • Phone support (for enterprise plans)


3. Response Time Commitments

(a) Critical - Platform unavailable or core functionality broken
Response Time - 1 hour
Resolution Target - 4 hours

(b) High - Major feature unavailable, significant impact
Response Time - 2 hours
Resolution Target - 12 hours

(b) Medium - Feature malfunction, moderate impact, workaround available
Response Time - 4 hours
Resolution Target - 2 Business Days

(b) Low - Minor issue, cosmetic problem, minimal impact
Response Time - 1 Business Day
Resolution Target - 5 Business Days

*Response and resolution times apply to Business Hours only. Times are targets, not guarantees.

4. Support Scope

Support Services include:

  • Technical assistance with Platform features

  • Guidance on Platform configuration and usage

  • Troubleshooting and error diagnosis

  • Bug fixes and error resolution

  • Documentation and training resources


Support Services do not include:

  • Custom development or integrations

  • Training beyond self-service documentation

  • Issues caused by Customer actions or third-party services

  • Data migration or import services (unless separately contracted)


5. Updates and Maintenance

  • Regular updates and enhancements included

  • Scheduled maintenance with advance notice

  • Emergency maintenance as needed for security or stability

  • Automatic bug fixes and patches


6. Backups

  • Daily automated backups of Customer Materials

  • 30-day backup retention

  • Disaster recovery procedures in place

  • Backup restoration upon request (may incur fees for extensive restoration)

1. Support Availability

Support Services are available during Business Hours (09:00-17:30 GMT/BST, Monday-Friday, excluding UK bank holidays).

2. Support Channels

  • Email support: support@buyience.com

  • Help desk portal:

  • Live chat (for premium plans)

  • Phone support (for enterprise plans)


3. Response Time Commitments

(a) Critical - Platform unavailable or core functionality broken
Response Time - 1 hour
Resolution Target - 4 hours

(b) High - Major feature unavailable, significant impact
Response Time - 2 hours
Resolution Target - 12 hours

(b) Medium - Feature malfunction, moderate impact, workaround available
Response Time - 4 hours
Resolution Target - 2 Business Days

(b) Low - Minor issue, cosmetic problem, minimal impact
Response Time - 1 Business Day
Resolution Target - 5 Business Days

*Response and resolution times apply to Business Hours only. Times are targets, not guarantees.

4. Support Scope

Support Services include:

  • Technical assistance with Platform features

  • Guidance on Platform configuration and usage

  • Troubleshooting and error diagnosis

  • Bug fixes and error resolution

  • Documentation and training resources


Support Services do not include:

  • Custom development or integrations

  • Training beyond self-service documentation

  • Issues caused by Customer actions or third-party services

  • Data migration or import services (unless separately contracted)


5. Updates and Maintenance

  • Regular updates and enhancements included

  • Scheduled maintenance with advance notice

  • Emergency maintenance as needed for security or stability

  • Automatic bug fixes and patches


6. Backups

  • Daily automated backups of Customer Materials

  • 30-day backup retention

  • Disaster recovery procedures in place

  • Backup restoration upon request (may incur fees for extensive restoration)

Schedule 2: Acceptable Use Policy

When using the Buyience Platform and Services, you must not:

1. Prohibited Activities

  • Use the Platform for any unlawful purpose or illegal activity

  • Violate any applicable laws, regulations, or third-party rights

  • Transmit harmful code, viruses, or malware

  • Attempt to gain unauthorized access to systems or data

  • Interfere with or disrupt Platform infrastructure or other users

  • Conduct automated data scraping or harvesting

  • Overload or stress-test systems without permission

  • Use the Platform to send spam or unsolicited communications


2. Prohibited Content

You must not upload, store, or transmit:

  • Illegal, fraudulent, or deceptive content

  • Content that infringes intellectual property rights

  • Content that violates privacy or data protection laws

  • Defamatory, abusive, threatening, or harassing content

  • Obscene, pornographic, or offensive content

  • Content promoting violence, discrimination, or hatred

  • Malicious code or harmful software


3. Professional Conduct

  • Use the Platform in a professional manner appropriate for B2B commerce

  • Respect other users and Platform integrity

  • Provide accurate information and avoid misrepresentation

  • Comply with applicable industry standards and regulations


4. Enforcement

If you violate this Acceptable Use Policy, we may:

  • Issue a warning

  • Remove or disable violating content

  • Suspend your account temporarily

  • Terminate your account permanently

  • Report violations to law enforcement

  • Take legal action to enforce our rights


We reserve the right to investigate suspected violations and take appropriate action at our sole discretion.

When using the Buyience Platform and Services, you must not:

1. Prohibited Activities

  • Use the Platform for any unlawful purpose or illegal activity

  • Violate any applicable laws, regulations, or third-party rights

  • Transmit harmful code, viruses, or malware

  • Attempt to gain unauthorized access to systems or data

  • Interfere with or disrupt Platform infrastructure or other users

  • Conduct automated data scraping or harvesting

  • Overload or stress-test systems without permission

  • Use the Platform to send spam or unsolicited communications


2. Prohibited Content

You must not upload, store, or transmit:

  • Illegal, fraudulent, or deceptive content

  • Content that infringes intellectual property rights

  • Content that violates privacy or data protection laws

  • Defamatory, abusive, threatening, or harassing content

  • Obscene, pornographic, or offensive content

  • Content promoting violence, discrimination, or hatred

  • Malicious code or harmful software


3. Professional Conduct

  • Use the Platform in a professional manner appropriate for B2B commerce

  • Respect other users and Platform integrity

  • Provide accurate information and avoid misrepresentation

  • Comply with applicable industry standards and regulations


4. Enforcement

If you violate this Acceptable Use Policy, we may:

  • Issue a warning

  • Remove or disable violating content

  • Suspend your account temporarily

  • Terminate your account permanently

  • Report violations to law enforcement

  • Take legal action to enforce our rights


We reserve the right to investigate suspected violations and take appropriate action at our sole discretion.

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