This page is included in a free SaaS Website Kit.
Refund Policy
Refund Policy
Last Updated: December 2025
Last Updated: December 2025
Last Updated: December 2025
1. 30-Day Money-Back Guarantee
1.1 Buyience offers a 30-day money-back guarantee for new customers who purchase a paid subscription to our platform.
1.2 This guarantee applies to:
First-time subscriptions to the Buyience platform (Nova Core, B2B AI Quote Engine, and related modules)
Initial subscription payments (monthly or annual)
Plugin purchases (B2B AI Quote Engine WordPress plugin)
1.3 The 30-day period begins on the date your payment is processed and your subscription becomes active.
1.1 Buyience offers a 30-day money-back guarantee for new customers who purchase a paid subscription to our platform.
1.2 This guarantee applies to:
First-time subscriptions to the Buyience platform (Nova Core, B2B AI Quote Engine, and related modules)
Initial subscription payments (monthly or annual)
Plugin purchases (B2B AI Quote Engine WordPress plugin)
1.3 The 30-day period begins on the date your payment is processed and your subscription becomes active.
2. Eligibility Requirements
2.1 To be eligible for a refund, you must:
Submit your refund request within 30 days of your initial purchase date
Request the refund from the email address you used to register your account
Not have violated our Terms and Conditions or Acceptable Use Policy
Be a new customer (not have previously received a refund from Buyience)
2.2 The following are NOT eligible for refunds:
Subscription renewals (automatic or manual)
Custom development work or professional services
Integration services
Training or consulting services
Add-on purchases after 30 days from initial subscription
Accounts suspended or terminated for Terms violations
2.1 To be eligible for a refund, you must:
Submit your refund request within 30 days of your initial purchase date
Request the refund from the email address you used to register your account
Not have violated our Terms and Conditions or Acceptable Use Policy
Be a new customer (not have previously received a refund from Buyience)
2.2 The following are NOT eligible for refunds:
Subscription renewals (automatic or manual)
Custom development work or professional services
Integration services
Training or consulting services
Add-on purchases after 30 days from initial subscription
Accounts suspended or terminated for Terms violations
3. How to Request a Refund
3.1 To request a refund, please send an email to:
Refund Requests:
Email: billing@buyience.com
Subject Line: "Refund Request"
3.2 Your refund request email must include:
The email address used to register your account
Your company name and account details
The date of your purchase
Brief reason for the refund request (optional but helpful for improving our services)
3.3 We will acknowledge receipt of your refund request within 1 business day.
3.1 To request a refund, please send an email to:
Refund Requests:
Email: billing@buyience.com
Subject Line: "Refund Request"
3.2 Your refund request email must include:
The email address used to register your account
Your company name and account details
The date of your purchase
Brief reason for the refund request (optional but helpful for improving our services)
3.3 We will acknowledge receipt of your refund request within 1 business day.
4. Refund Processing
4.1 Once your refund request is approved:
We will process the refund within 5-7 business days
The refund will be issued to the original payment method
Your account will be cancelled and access to the platform will cease
You will receive a confirmation email when the refund is processed
4.2 Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account or on your statement.
4.3 For annual subscriptions, we will refund the full amount paid if requested within 30 days of purchase. We do not provide pro-rated refunds for partial months or years.
4.1 Once your refund request is approved:
We will process the refund within 5-7 business days
The refund will be issued to the original payment method
Your account will be cancelled and access to the platform will cease
You will receive a confirmation email when the refund is processed
4.2 Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account or on your statement.
4.3 For annual subscriptions, we will refund the full amount paid if requested within 30 days of purchase. We do not provide pro-rated refunds for partial months or years.
5. What Happens After a Refund
5.1 Upon issuing a refund:
Your subscription will be cancelled immediately
Access to the Buyience platform will be terminated
You will have 7 days to export your data from the platform
After 7 days, all your data may be permanently deleted
Important: Please ensure you export all necessary data, including customer information, quotes, orders, and product catalogs, before your account is deactivated. We recommend exporting your data as soon as you request a refund.
5.2 You may re-subscribe to Buyience at any time after a refund, but you will not be eligible for another money-back guarantee.
5.1 Upon issuing a refund:
Your subscription will be cancelled immediately
Access to the Buyience platform will be terminated
You will have 7 days to export your data from the platform
After 7 days, all your data may be permanently deleted
Important: Please ensure you export all necessary data, including customer information, quotes, orders, and product catalogs, before your account is deactivated. We recommend exporting your data as soon as you request a refund.
5.2 You may re-subscribe to Buyience at any time after a refund, but you will not be eligible for another money-back guarantee.
6. Free Trial Period
6.1 If you are on a free trial and decide not to continue, simply cancel before the trial ends. No charges will be applied and no refund is necessary.
6.2 The 30-day money-back guarantee applies separately to the first payment after your free trial ends.
6.1 If you are on a free trial and decide not to continue, simply cancel before the trial ends. No charges will be applied and no refund is necessary.
6.2 The 30-day money-back guarantee applies separately to the first payment after your free trial ends.
7. Subscription Cancellations (Not Refunds)
7.1 If you wish to cancel your subscription outside the 30-day refund window:
You can cancel at any time from your account settings or by contacting support
Your access will continue until the end of your current billing period
No refund will be provided for the remaining subscription period
You will not be charged again after cancellation
7.2 We do not provide pro-rated refunds for subscription cancellations outside the 30-day guarantee period.
7.1 If you wish to cancel your subscription outside the 30-day refund window:
You can cancel at any time from your account settings or by contacting support
Your access will continue until the end of your current billing period
No refund will be provided for the remaining subscription period
You will not be charged again after cancellation
7.2 We do not provide pro-rated refunds for subscription cancellations outside the 30-day guarantee period.
8. Payment Processing Issues
8.1 If you were charged in error or experienced payment processing issues:
Contact us immediately at billing@buyience.com
We will investigate and resolve the issue promptly
Erroneous charges will be refunded regardless of the 30-day period
8.1 If you were charged in error or experienced payment processing issues:
Contact us immediately at billing@buyience.com
We will investigate and resolve the issue promptly
Erroneous charges will be refunded regardless of the 30-day period
9. Exceptions and Special Cases
9.1 We may make exceptions to this policy in certain circumstances at our sole discretion, including:
Technical issues preventing platform use
Billing errors or system failures
Exceptional circumstances warranting special consideration
9.2 Requests for exceptions should be directed to billing@buyience.com with full details and documentation.
9.1 We may make exceptions to this policy in certain circumstances at our sole discretion, including:
Technical issues preventing platform use
Billing errors or system failures
Exceptional circumstances warranting special consideration
9.2 Requests for exceptions should be directed to billing@buyience.com with full details and documentation.
10. VAT and Taxes
10.1 Refunds will include any VAT or taxes paid as part of the original purchase.
10.2 If you require a VAT refund receipt or documentation, please request this when submitting your refund request.
10.1 Refunds will include any VAT or taxes paid as part of the original purchase.
10.2 If you require a VAT refund receipt or documentation, please request this when submitting your refund request.
11. Questions About Refunds
If you have additional questions about our refund policy or need assistance with a refund request, please contact us:
Billing & Refunds Team
Email: billing@buyience.com
Hours: Monday-Friday, 09:00-17:30 GMT/BST
We typically respond to refund inquiries within 1 business day.
If you have additional questions about our refund policy or need assistance with a refund request, please contact us:
Billing & Refunds Team
Email: billing@buyience.com
Hours: Monday-Friday, 09:00-17:30 GMT/BST
We typically respond to refund inquiries within 1 business day.
12. Our Commitment to Customer Satisfaction
At Buyience, we're committed to providing exceptional B2B commerce solutions and outstanding customer service. Our 30-day money-back guarantee reflects our confidence in our platform and our commitment to your satisfaction.
We encourage you to:
Take advantage of our free trial to fully evaluate the platform
Contact our support team if you encounter any issues or need assistance
Provide feedback to help us improve our services
Reach out with questions before making a purchase decision
We want every Buyience customer to be completely satisfied with their investment in our platform.
At Buyience, we're committed to providing exceptional B2B commerce solutions and outstanding customer service. Our 30-day money-back guarantee reflects our confidence in our platform and our commitment to your satisfaction.
We encourage you to:
Take advantage of our free trial to fully evaluate the platform
Contact our support team if you encounter any issues or need assistance
Provide feedback to help us improve our services
Reach out with questions before making a purchase decision